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Frequently Asked Questions

General

What is TXHAF?

TXHAF is the Texas Homeowner Assistance program, which provides financial assistance to Texas homeowners who have fallen behind on their mortgage or related payments due to the pandemic.

FAQ ID: 7746
Published Date: May 19, 2022
Is assistance from the TXHAF program provided to homeowners as a grant or a loan?

The TXHAF funds are issued as grants that homeowners do not need to repay. The payments are made directly to the mortgage servicer or applicable property charge payee to bring the homeowner current on their payments.

FAQ ID: 9632
Published Date: May 19, 2022
Can TXHAF help if the homeowner has already moved out of the property?

No. In order to be eligible for assistance, the homeowner must currently occupy the home as their primary residence.

FAQ ID: 9987
Published Date: May 19, 2022

Program

How much assistance can I apply for?

Mortgage Program

  • Provides assistance to eligible Texas homeowners with qualified hardships to pay past due mortgage payments, including eligible amounts advanced by a mortgage servicer.
  • Maximum assistance of $65,000 per household.

Property Charges

  • Provides assistance to eligible Texas homeowners with qualified hardships to pay past due property taxes, property insurance and past due mortgage statement, property tax statement, insurance statement, and/or homeowner/condo association fees.
  • Of the maximum $65,000 available per household, up to $25,000 can be used for property charge defaults.
FAQ ID: 1986
Published Date: May 19, 2022
What documents do homeowners need to provide?

Below are examples of documents that homeowners are required to submit with the application:

  • Identification card
  • Mortgage statement
  • Proof of occupancy, such as a utility bill
  • Income documentation, such as pay stubs
  • Signed program documents
FAQ ID: 2369
Published Date: May 19, 2022
What about escrow advances paid by loan servicers for property charges?

Frequently, a loan servicer will collect property tax and insurance payments from the homeowner and maintain them in an “impound” or “escrow” account. An “escrow advance” is when the loan servicer pays these fees on behalf of the homeowner when there are not enough funds in the escrow account to do so.

Of the maximum $65,000 available per household, up to $25,000 can go towards property charges, including escrow advances.

FAQ ID: 1114
Published Date: May 19, 2022
What can the TXHAF funds be used for?

TXHAF funds can help qualified homeowners catch up on late payments on their mortgage, property tax, property insurance, and homeowner/condo association fees.

The TXHAF program currently does not cover expenses such as home repairs, utility bills, and future mortgage payments.

FAQ ID: 9836
Published Date: May 19, 2022
What types of properties are eligible for assistance?
  • Single-family (attached or detached) property
  • Condominium unit
  • 1 to 4-unit property where homeowner lives in a unit as their primary residence
  • Manufactured home permanently affixed to real property and taxed as real estate
  • Mobile home not permanently affixed to real property

For any of the above property types, the original principal balance of the mortgage must not be more than the conforming loan limit.

FAQ ID: 6644
Published Date: May 19, 2022
Can homeowners apply for future mortgage payments?

No. Under the current program plan, future mortgage payment assistance is not available.

We encourage homeowners to work with their mortgage servicer or housing counselor to explore eligibility for other programs. See our Resources page.

FAQ ID: 8712
Published Date: May 19, 2022

Eligibility

Who is eligible for TXHAF program assistance?

Texas homeowners may be eligible for assistance through TXHAF if they meet the following:

  • Have fallen behind on one or more payments: mortgage, property tax, property insurance, homeowner/condo association fees.
  • Household income at or below 100% Area Median Income (AMI) or 100% of the median income for the United States, whichever is greater.
  • Own and occupy their home in Texas as their primary residence.
  • Experienced a qualified financial hardship after January 21, 2020, such as lost income or increased expenses due to the pandemic.
FAQ ID: 2197
Published Date: May 19, 2022
What if I can’t afford to continue making my monthly mortgage payments?

If you qualify for the program and you can continue making your monthly mortgage payments after receiving program assistance, then the program will provide funding to “Reinstate” your mortgage. “Reinstate” means pay the total past due amount.

If you qualify for the program and you can’t afford to continue making your monthly mortgage payments after receiving program assistance, then the program may try to work with the loan servicer to make a financial contribution towards a “Loan Modification.” The loan servicer must agree to the loan modification for TXHAF to give the funds. 

A “Loan Modification” is when the loan servicer  agrees to change the existing mortgage terms (for example, to reduce the monthly payment by reducing the interest rate or extending the loan term). If you cannot afford to continue making your monthly mortgage payments, please  contact a housing counselor and/or your loan servicer to explore available options.

For full details about TXHAF Loan Modification, please see the Policy Manual.

FAQ ID: 3334
Published Date: May 19, 2022
What is forbearance? Am I eligible for TXHAF assistance if my loan is in forbearance?

“Forbearance” is when your mortgage servicer allows you to pause or reduce your mortgage payments for a period of time. Homeowners in forbearance are encouraged to contact their loan servicers to explore options to exit forbearance. Homeowners exiting forbearance are eligible for TXHAF assistance.

FAQ ID: 4763
Published Date: May 19, 2022

Application

My application was denied. How do I appeal?

If you believe your application was denied in error, you may submit an appeal within 30 days by logging into the portal. Appeal requests must include additional facts or evidence to show why your case should be reconsidered.

FAQ ID: 5741
Published Date: May 19, 2022

Payments

How are payments made?

Once a homeowner’s application is approved, payment is sent directly to the mortgage servicer, property tax authority, insurance company, or homeowner/condo association.

Payment is made by either ACH/direct deposit or check.

TXHAF is not able to make payments directly to homeowners.

FAQ ID: 2227
Published Date: May 19, 2022
If I am approved, how quickly can I receive assistance?

After you submit your application, it will be carefully reviewed to see if it meets program eligibility requirements. Mortgage details will be confirmed with your mortgage servicer. If any documents or information is missing from your application, you will be contacted and asked to provide it. Once your application review is completed, you will be notified whether you qualify for program assistance. Application review times can vary. Homeowners can log into the portal at any time to check the status of their applications.

FAQ ID: 9474
Published Date: May 19, 2022
Can I be reimbursed for a payment(s) I have already made, but could not afford?

No. Program assistance is only available to help homeowners catch up on late payments.

FAQ ID: 4556
Published Date: May 19, 2022

System

I don’t have internet or computer access. How do I apply?

Those who want to apply can work with a representative to submit the online application on their behalf.

In the coming weeks, TXHAF will provide options for in-person assistance through intake centers or housing counselors on this website. Please visit the resources page for additional resources.

FAQ ID: 2541
Published Date: May 19, 2022