View the Texas Homeowner Assistance Program Dashboard

Returning Funds

How does a payee return funds to Texas Homeowner Assistance?

Payments returned by a mortgage servicer, tax authority, HOA, insurance company, or utility provider can be sent via check.

By Check
Checks must be mailed to the address found on the check and made out to Yardi Systems, Inc. Please include the homeowner’s name, case number, account number, and property address with the returned check.

Loan Servicers paid by ACH may return funds by ACH. The ACH transmission must include the loan number and must be accompanied by a CDF-P or CDF-R record with the return details (CDF column BU: Amount of Overage; column BV: Status of Discrepancy; column BW: ACH Return Number; and column BX: ACH Return Date).

ACH returns and check returns may be rejected if they do not include the required details.

Please call the Call Center at 1-833-651-3874 for additional questions about how to return funds.

When do payments need to be returned to Texas Homeowner Assistance?

It is the responsibility of the payee (mortgage servicer, tax authority, HOA, insurance company, or utility provider) to apply assistance to the homeowner’s account for the eligible costs reflected in the payment.

Funds must be returned to Texas Homeowner Assistance under any of the following scenarios:

  1. Duplication of Benefits: Texas Homeowner Assistance and another assistance program issued payments on behalf of the same homeowner, for the same expense, for the same period of time.
  2. Incorrect Payee: The payee is ineligible to receive funds as they are not the homeowner’s provider.
  3. Overpayment: Texas Homeowner Assistance issued payment in excess of the amount the applicant was entitled to receive based on the program policy.
  4. Household Ineligible for program assistance for any reason including the following:
    1. The property was not physically located within the State of Texas.
    2. The homeowner was not able to demonstrate primary residency over the property for which assistance was requested.
    3. The homeowner was unable to demonstrate they were the homeowner/had a payment obligation.
    4. At the time the application was submitted, the applicant household earned an income above the 100% AMI or 100% of the median income for the United States, whichever is greater, for the family size provided.
  5. The application contains misleading, unverifiable and/or conflicting information; or is ineligible due to not providing the required information to confirm program eligibility.
  6. Previously disbursed assistance was not used for its intended purpose.