View the Texas Homeowner Assistance Program Dashboard

Announcements and Updates

Texas Homeowner Assistance continues to review and update the program to better serve homeowners facing continued financial hardship associated with the COVID-19 pandemic. All changes will be posted here and in the program’s policy manual.

If you have questions, please contact our call center toll-free at 1-833-651-3874, Mon.-Fri. 8 a.m. to 6 p.m.

The Texas Homeowner Assistance Program is Closed

April 2, 2024

The Texas Homeowner Assistance program is now closed.

Outstanding Payments
The program has committed all assistance and will make final payments over the next several weeks.

Call Center
The Texas Homeowner Assistance call center will only be able to help approved applicants with questions related to outstanding payments. Call center staff can no longer respond to calls about eligibility or unfunded applications.

Application Not Approved
If your application was in review and you did not receive notice of approval, this means you will not receive assistance from the program. You should receive communication from the program with a final notice.

Appeals
The program is no longer accepting or processing appeals, as there is no more funding available.

Other Resources
Applicants still in need of mortgage or utility assistance are encouraged to review the following options or other resources mentioned below.

  • Visit the Help for Texans webpage
  • Call 2-1-1 Texas
  • If you are a veteran homeowner with a VA loan and facing foreclosure or struggling with making mortgage payments, please visit www.va.gov/housing-assistance or call 877-827-3702.

We are currently in Phase 3 of the program closure process.

Phase 1: Last Call for Applications
Submit your application as soon as possible if you still need assistance. Funding is limited.

Phase 2: Processing
Applications are prioritized and processed based on program guidelines. No new applications will be accepted.

Phase 3: Final Payments – CURRENT PHASE
The program stopped processing submitted applications, and will make final payments to approved applicants until funding runs out.

Program Closed to Applications

October 9, 2023

With requests for assistance now exceeding available Texas Homeowner Assistance funds, the program stopped accepting new applications on October 9, 2023.

  • Applications that were not submitted by midnight on October 9, 2023 will not be processed.
  • We will continue to prioritize and review submitted applications based on program guidelines  until all program funds have been committed for payments. Please watch for official communication from the program and respond as soon as possible to requests for additional information.

You can check your application status at any time by visiting the application portal. Please note submitting an application does not guarantee you will receive assistance.

If you need additional help with your mortgage or other home-related payments, please visit the Help for Texans webpage or call 2-1-1 Texas for information on organizations that are helping Texans with emergency living and utility expenses.

If you have questions about your application, contact our call center at 1-833-651-3874, Monday-Friday, 8 a.m. – 6 p.m. CST.

If you are a veteran homeowner with a VA loan and facing foreclosure or struggling with making mortgage payments, please visit www.va.gov/housing-assistance or call 877-827-3702.

We are currently in Phase 2 of the program closure process.

Phase 1: Last Call for Applications
Submit your application as soon as possible if you still need assistance. Funding is limited.

Phase 2: Processing – CURRENT PHASE
Applications are prioritized and processed based on program guidelines. No new applications will be accepted.

Phase 3: Final Payments
The program stopped processing submitted applications, and will make final payments to approved applicants until funding runs out.

Last Call for Applications

September 15, 2023

The Texas HAF Program is still taking applications, but limited funds remain. If you still need help paying your mortgage, property taxes, insurance, homeowner/condo association fees, or utility bills, please finish and submit your application as soon as possible.

We are currently in Phase 1 of the program closure process.

Phase 1: Last Call for Applications – CURRENT PHASE
Submit your application as soon as possible if you still need assistance. Funding is limited.

Phase 2: Processing
Applications are prioritized and processed based on program guidelines. No new applications will be accepted.

Phase 3: Final Payments
The program stopped processing submitted applications, and will make final payments to approved applicants until funding runs out.

Re-Apply or Request More Assistance

August 16, 2023

Homeowners can now re-apply or request more assistance in the application portal.

Homeowners can use the “Add New Case/Requalify” button to do the following:

  • Request a new type of assistance for an existing In Progress case that is locked for auditing.
  • Requalify for another round of assistance with a previous case in Paid status. (see details about requalifying below).
  • Re-Apply (Add a New Case) when your case is in Denied-Final status and your circumstances have changed.

Requalifying

Requalification cases will only be reviewed if funds remain after all first-time applicants have been assisted. Currently, there is no estimated timeline for when requalification cases will be reviewed.

  • Applicants must have a past-due delinquent statement effective within 45 days of the new application date.
  • Applicants must have received less than $65,000 in previous assistance through the Texas Homeowner Assistance program.
  • Requalification is considered a new case.
  • Documentation requirements must be within the last 30 days and resubmitted.

For assistance and questions, please contact the call center at 1-833-651-3874.

Intake Center Application Update

July 11, 2023

Starting July 14, application intake centers will transfer all in-progress applications to the TXHAF Intake Team. If you have an application that is still in progress, please contact your intake center so their staff can help you complete and submit your application by July 14, 2023.

Next Steps:

    1. Contact your intake center so their staff can help you complete and submit your application by July 14, 2023.
    2. Starting July 15, 2023, if your application is not complete, it will automatically transfer to the TXHAF Intake Team and the intake center will no longer have access to your application. The TXHAF Intake Team will provide the same personal attention you received through your intake center. You will need to change/reset your online application portal password to access your online application. Please visit the application login page and click on “Forgot your password.”
    3. The TXHAF Intake Team will contact you with any questions or if more documentation is required in order to complete your application, so check for official emails from the program. Be sure to check emails in spam folders, too. Please note the TXHAF Intake Team will only have access to in-progress applications started through authorized intake centers. Don’t have an email address? Follow these simple steps to create one for free.

If you have questions about the information in this notice, please contact your intake center. You can also call the TXHAF call center toll-free at 1-833-651-3874.

Utility Payments Program

Sept. 29, 2022

Eligible homeowners can get help paying past-due bills PLUS up to three (3) months of future payments for electricity, natural gas, metered and non-metered propane, water and wastewater services. If approved, payment will be made directly to the utility vendors in the form of one lump sum.

To qualify for utility payments, you must meet all of the original TXHAF program criteria AND:

  1. Homeowner is at least one installment payment in arrears on one or more of the following: utilities: electric, gas, propane, water and wastewater.
  2. Assistance sufficient to resolve the delinquency is not provided from other utility assistance programs and, without HAF assistance, the homeowner is likely to lose services.
  3. Utility bill must be within last 45 days within application date.

To Apply:

  1. Log into your existing account
  2. Navigate to the Case page in the Application portal
  3. Click the “Add New Case” link

Utility payments are included in the overall household assistance cap of $65,000.

Future Mortgage Payments Program

Aug. 23, 2022

In addition to assistance for past-due home loans, eligible homeowners can now also get up to three (3) months of future mortgage payments.

To qualify for future mortgage payments, you must meet all of the original TXHAF mortgage assistance program criteria AND EITHER:

  1. The ratio of the homeowner’s monthly mortgage payment to monthly household income (sometimes referred to as debt-to-income “HDTI” or “Front-End DTI”) is 0% or above 55%.
  2. The ratio of the homeowner’s HDTI exceeds 31% but is at or below 55% and the homeowner states that they cannot afford to continue their monthly mortgage payments.
  3. The homeowner must have a participating loan servicer in order for TXHAF to provide future monthly mortgage payments.

If you have a pending application for mortgage assistance:

  • If your household qualifies, TXHAF will confirm your loan details and final eligibility with your loan servicer.
  • If your application is approved, TXHAF will send a payment to your loan servicer for all past-due mortgage payments AND up to three (3) future monthly mortgage payments.
  • You will receive an email letting you know whether your application was approved or denied.

Future mortgage payments are included in the overall household assistance cap of $65,000.

 

Page Last Updated: July 11, 2023